We are confident of providing a high-quality service in all respects. If, however, you have any queries or concerns about our work for you, please review the notes below.
In the first instance, please raise your concern with the fee earner who undertook the work. If that does not resolve the problem to your satisfaction, then please contact John Statham (by letter or email) who is this firm’s client care partner:
John Statham, Statham Gill Davies, 38 Wigmore Street, London, W1U 2RU.
Telephone: 0207 317 3210
If, for any reason, you would prefer that someone other than John Statham handled your complaint, please contact Kaz Gill at the same address and telephone number as above.
To help us to understand your complaint, and in order that we do not miss anything, please tell us:
If, after we have completed our internal complaints process, you are still unhappy, you can ask the Legal Ombudsman to look into your complaint. You can contact the Legal Ombudsman by:
You must usually refer your complaint within six months of our final written response to your complaint and within six years of the act or omission about which you are complaining occurring (or within three years of you becoming aware of it). Further details are available at: legalombudsman.org.uk.
The Solicitors Regulation Authority can help you if you are concerned about the behaviour of one of our solicitors. This would relate to concerns about dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.
You can raise these types of concerns with the Solicitors Regulation Authority.